Postage and refunds
The site gives you two options for postage within the UK: economy, and standard.
Economy postage currently goes by MyHermes courier and takes 3-4 working days. It is only suitable for purchases up to £150.00
If you need your kit more quickly than that, please choose Standard, which is DHL 48 hour delivery. We may be able to get it to you the next day IF we have your order early in the day. If your order is ridiculously urgent, please ring - we can often sort something out, but the price (e.g. for Royal Mail Special Delivery) may be outside the Economy / Standard normal brackets.
We cannot send lithium ion batteries at all if they are not connected to a device, e.g. a light or charger. Please ring us to sort out delivery methods - it may be easier to send your battery caver post or for you to meet up with the travelling shop.
RETURNS AND SIZING - you can return your order if it has not been used / taken underground. We will refund you the cost of the item but not your postage. We are always happy for you to try clothing on (indoors!) and to send you out a different size if necessary. We aren't bad at estimating sizes, so don't hesitate to ask.
Postage rates can be seen on our rates page