Privacy Policy

At STARLESS RIVER, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations.

The information we collect about you when you become a member or place an order is only used to process your orders and to provide a more personalized experience on our site. However, to assure your security, we do not store any financial information. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. However, STARLESS RIVER do not guarantee complete security on stored information.

How Do We Use the Information We Collect?
When you become an STARLESS RIVER member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Correcting/Updating Your Personal Information
After becoming a STARLESS RIVER subscriber you may correct/update your personal information by clicking on the ‘My Account’ link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the ‘My Account’ section, or the ‘Contact Us’ section.

Refer-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend an email inviting him or her to visit the site. STARLESS RIVER does not store this information and uses it for the sole purpose of sending this email.

Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. This is standard for every web server. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Web Analytics
In addition, STARLESS RIVER automatically collects information concerning your visit to the site. This is done by utilising standard javascript and server based web analytics software. Information collected may include the pages you visit, the time you spend on each page, whether you arrived via a search engine (such as Google or Yahoo) and other similar information. The information collected cannot be tied to an identifiable individual. No personally identifiable information is collected. STARLESS RIVER will share this information only with our contracted web development company. This information is collected to provide analysis of the web site and improve its usability and functionality.

Site Security
All STARLESS RIVER employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.

Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the STARLESS RIVER site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Communication
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from STARLESS RIVER..

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law if this is necessary to comply with a current judicial proceeding, a court order or legal process served on our business.

Amendments
We may correct or supplement your address information in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs.

Competitions
Periodically, competitions are run on our site. Sometimes competions are sponsored by our customers. To enter these competitions you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winner’s names are NEVER shared with our customers without their consent.

Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy – or anything else you might want to talk about. Our contact details are as follows:

You can reach us via email at info@starlessriver.com

The mailing address for Starless River is:

Starless River, Greencroft, Hospital Road, Scorton, Richmond, North Yorkshire. DL10 6DT

Legislation and Guidelines
STARLESS RIVER adheres to the legislation and guidelines laid down in:

The DATA PROTECTION ACT 1998, which regulates how personal information, such as customer records is dealt with by the company.

The CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000, which demand that STARLESS RIVER give customers sufficient information prior to purchase and require that customers are given an order confirmation and are allowed to cancel their order within a reasonable time.

The ELECTRONIC COMMERCE REGULATIONS 2002, that specify the information about STARLESS RIVER, including Terms and Conditions, that must be available to the customer.